2024 CUPS Annual Report
Get to Know Us All Over Again...
This year, CUPS is celebrating 35 years of supporting Calgarians.
6,003 Calgarians
received support at CUPS last year
65,887
points of service delivered across all programs
Throughout the years, CUPS has grown, evolved, and continually adapted to meet the ever-changing needs of our community.
We continue to listen, learn and create innovative programs and services in response.
CUPS’ unique integrated approach empowers people to create and achieve their goals to improve well-being. Through our holistic, trauma-informed, and strength-based approach to service delivery, clients are supported to address the combined effects of poverty, adversity and systemic marginalization, as they strive to realize their goals and build readiness to create community, build capacity, and feel confident to navigate and access support and services.
As we celebrate 35 years of service and reflect on the distance we have travelled since we first opened in 1989, we invite you – our supporters, our community, and our partners – to 'get to know us all over again'. We are excited to embark on the next chapter with a renewed purpose, clear ambition, and a new strategic plan designed to guide us on our journey towards another 35 years of navigating complexities, creating change, together.
The CUPS Health clinic delivered
53,080 points of service
LAND ACKNOWLEDGMENT
In the Spirit of the Truth, we acknowledge and recognize past and ongoing injustices. CUPS is committed to Reconciliation and healing with Indigenous Peoples as we value accountability, dignity, collaboration, and continuous learning.
CUPS recognizes the traditional territories, oral practices, and the history of the Blackfoot (Siksika, Piikani, and Kainai), the Tsuut’ina (Sarcee), the Stoney Nakota (Chiniki, Goodstoney/Wesley, and Bearspaw) First Nations, as well as the Métis Nation (District 6).
All who live on Treaty 7 territory are Treaty 7 Peoples and have responsibilities to this beautiful land and each other.
Letter from the CEO & Chair of the Board
Carlene Donnelly, CUPS President and CEO and Michael Lang, CUPS Board Chair
As we sit down to reflect on the moments that have shaped who we are as an organization and the collaborations that have fueled our growth over the past 35 years, we’re both incredibly proud and humbled by the transformative impact CUPS has had in our community.
We’ve celebrated many milestones over the past 35 years - from the expansion of our health clinic, the establishment of the Child Development Centre, and the integration of brain science research into our programs and practices - we've consistently evolved to meet the needs of our community and improve outcomes for Calgarians.
Looking toward the future of CUPS, we invite you to get to know us all over again as we embark on an exciting next chapter.
1,520 new clients
accessed Health services at CUPS
342 unique clients
accessed the Mental Health program, with 7,605 points-of-service
2,917 hours
were spent providing clients with supports through Client Navigation and Care Coordination
441 individuals
received food hampers, gift cards and transit tickets for basic needs assistance
165 households
received financial assistance for first month's rent, damage deposits and utilities, to avoid evictions and other emergency support
LAYING THE FOUNDATION FOR THE FUTURE: CUPS NEW 5 YEAr STRATEGIC PLAN
With 35 years of experience supporting Calgarians behind us, our focus over the last fiscal year was to create a strong foundation for the future of CUPS.
Creating this new five-year strategic plan was no small undertaking – a culmination of efforts, learnings, research, and feedback helped to guide our process. Our strategic plan is rooted in our commitment to continue supporting those experiencing trauma, poverty and systemic marginalization. This plan is more than a roadmap; it’s a compass that will guide our approach and purpose for the next five years.
111 clients
accessed treatment through the Liver Clinic, for a total of 5,547 points-of-service
77 clients
were assisted in transitioning to long-term support through the Connect 2 Care (C2C) graduation program
544 individuals
engaged with the Street & Opioid Agonist Treatment (STOAT) program including outreach support and intensive case management
386 clients
accessed Opioid Agonist Treatment (OAT), for a total of 3,565 points of service
The Street & Opioid Agonist Treatment (STOAT) outreach program supported clients with
1522 in-person and virtual visits
EMPOWERING INDEPENDENCE
How CUPS’ Homes 4 Health and alumni group foster community and support.
CUPS launched our newest program in 2023, Homes 4 Health (H4H), which has been instrumental in providing personalized and integrated care for individuals with complex needs that span across various areas, such as physical and mental health, addiction, economic instability, and lack of affordable housing and homelessness.
Like all CUPS teams, H4H is dedicated to addressing the full spectrum of clients’ needs. This multidisciplinary team consists of Case Managers, a Housing Liaison and a Nurse, who provide intensive case management in the community to assist clients in developing a comprehensive care plan tailored to their unique circumstances.
454 adults, many with children
were supported to access and maintain subsidized housing through CUPS Key Case Management, Community Development, Homes for Health and Graduated Subsidy programs
251 individuals
engaged with the Family Development Centre
89 caregivers
engaged in educational programming to improve their parenting skills
348 additional family members
indirectly benefited from access to Family Development programming
57 clients graduated
from a CUPS housing program and another 13 required less intensive supports
EXPANDING IMPACT IN CUPS FAMILY AND CHILD DEVELOPMENT CENTRE
This year, CUPS has been dedicated to enhancing the impact of our Family and Child Development Centre (FCDC) and transforming our service delivery model to provide evidence-based and two-generational focused support to children and families in our community.
In early 2023, CUPS made the strategic decision to suspend operations at the existing Child Development Center, previously funded by Alberta Education. This move was part of our long-term vision to adopt a more collaborative and integrated two-generational approach to child and family development and a response to the valuable feedback received from clients, staff, stakeholders, and funders.
78 new clients
including 12 families, accessed affordable housing through CUPS housing programs
5,672 Integrated Care Tool
assessments have been completed across the domains of Community Engagement, Health & Wellness, and Economic Supports
90% of housing clients
have been stably housed for 1 year or longer
Learn even more about CUPS
Financial Highlights Audited Financials Donors 2024 Charity Intelligence Impact Report
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To find out more, please email
[email protected], [email protected],
or phone 403-221-8780.